Upgrade your grooming salon with the most powerful management software.
Bring appointments, pet-specific notes, customer messages and payments into one grooming workflow. See how a booking moves from request to handover and rebooking.
Trusted by award-winning pet businesses globally
With Collar for groomers, you can:
Booking & Scheduling
Accept online booking requests with service and availability rules.
With Collar, you can accept booking requests for your grooming services 24/7 without worrying about double bookings. Our smart system only permits requests that align with your pre-set rules of breed, size, coat type, staff availability, and capacity, ensuring everything runs seamlessly.
Schedules & Availability
Manage availability & capacity per service or groomer.
Managing schedules, capacity, and availability for your grooming services is effortless with Collar. You can easily create groomer-specific schedules or use one schedule for multiple services, while Collar takes care of availability, removing the guesswork from booking management.
Automated Messages
Help owners remember appointments with timely reminders.
Clear reminders can reduce avoidable confusion about the pet, time and location. Agree a reminder schedule that fits your cancellation policy, and check what happens after a booking is changed. No message can eliminate every missed visit.
Payment & Billing
Take payments on your own terms, with complete flexibility.
With Collar’s adaptable payment solution, you can create a payment system tailored to your business. Request deposits upfront or set Collar to automatically charge cards on file at the end of the day. Collar also allows you to modify the final total post-appointment before finalising payment, a must-have feature for groomers.
Communications
Communicate seamlessly through text, photos & videos.
Collar Chat™ is our popular integrated feature that lets you communicate with customers instantly, going beyond just text to include sharing photos, videos, and reports. Send owners automated reminders, ready-to-collect notifications or a video of their pooch in bubbles.
Account Management
Manage pet profiles, grooming notes & client accounts.
Keep each pet's profile distinct while linking it to the owner's account. Review previous grooming notes, relevant records and contact information before the next appointment, with access appropriate to each staff role.
Service Design
Upsell with add-ons and grow with new service offerings.
Collar makes increasing your revenue streams easy. You can seamlessly add service extras like a nail trim or teeth cleaning to your existing offerings. Ready to diversify? Collar supports all pet care services—from daycare to training and boarding—allowing you to scale with ease.
And so much more.
Marketing & Promotions
Collar delivers an all-in-one marketing suite, featuring integrated direct messaging and email campaigns. Engage your entire audience or target specific segments identified through reports for a more precise approach.
E-commerce
Whether you want to diversify your revenue by selling products alongside your services or are a retail brand aiming to reach the expanding global market of pet owners, Collar's integrated e-commerce solution has you covered.
Multi-Site management
With Collar, you can manage all your sites from a single platform. Get a high-level overview of your entire operation or explore the daily activities of individual sites in detail.
Business & Financial Reporting
Collar provides powerful business and financial reporting in real-time. Whether you need to assess your current business performance or identify emerging trends, Collar has you covered.
Collar Tags™
Our popular smart tagging system enables you to categorise and filter bookings, pets, and clients. With added automations, Collar Tags can perform tasks on your behalf, saving you both time and money.
Task Management
With Collar, you can effortlessly create and assign tasks to your team members. Tasks can be created, assigned, and monitored directly within the Staff Chat tab, simplifying and streamlining daily operations.
Works in synergy with our mobile app, used by thousands everyday.
The Collar mobile app offers pet owners a modern way to engage with their favourite care providers. Users can book services, chat with staff, access reports, receive key reminders and keep their pet profiles updated.
How it works
What a well-run grooming day looks like
A useful grooming system connects the appointment, the individual dog's needs, the work actually completed and the final balance. The calendar is only the starting point. Use a two-dog household to check that staff can identify the correct pet and its history at every handover.
What makes Collar different
Collar is built to connect the customer, their individual pets, the service and the order—not just put a time in a calendar. That shared context helps teams follow the work from first booking to payment and the next visit.
01Booking
02Pet details
03Service
04Order & payment
05Next visit
Other systems may offer some or all of these tools. The practical difference to check is whether the parts your team needs share the same pet and customer context in your Collar setup.
- Set service and staff availability with realistic time for consultation, cleaning and collection.
- Review coat, style and handling notes before the appointment; agree any change in duration or price with the owner.
- Take or reconcile a deposit, record extras, then show the remaining balance and a clear receipt.
- Offer rebooking based on the pet's needs and the owner's preference, not a universal interval.
What to test in a demo: In a demo, reschedule a booking after its reminder is queued. Check that staff and owner see the new time and no obsolete message is sent.
Related pages: booking managementpayment processing
Want to see Collar in action?
Explore how Collar can be customised to fit the unique needs of your business.
Transferring from another software?
We offer a complementary data transfer service and an extended trial period2 for a smoother transition.
Is Collar secure?
In short, Yes! Collar's infrastructure was designed and developed with privacy and security in mind from day one. All data collected and processed is encrypted and no personal data or activity of our users is tracked or shared with any third party. All requests are secured with SSL encryption over a proxy tunnel. All payment processing is handled by our partner Stripe, audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. Read Stripe's security documentation for more information.
Does Collar support services and products simultaneously?
Yes! Collar has been specifically designed to handle and support a combination of booking and order management simultaneously. Our modular system can be specifically adapted to your business needs to support you whether you're providing a service, product or both at the same time.
Does Collar protect my brand and business against unfair competition?
Collar adopts rigorous quality and commercial strategy checks to ensure all providers, products and services on the platform are genuine. Our team work closely with each provider individually to define the best positioning for their products and services based on the demands and trends of the marketplace.
I am a Vet, can Collar support my practice's operations?
Absolutely! Collar has been designed to support all veterinarian operations to fit with the modern trends and our user's habits. We have created a dedicated module specifically designed for and restricted to the use of vets. We've designed Collar to be used in conjunction with and to enhance vet practice operations not to replace them.
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